Privacy Policy What we do with the details you send us

Last updated: 2 November 2026

This policy explains what happens to the information you send us through xinlongsilk.com, why we ask for it, and how you can have it removed. It applies to buyers, sourcing agents and anyone who contacts Taizhou Xinlong Silk Factory (“Xinlong Silk”, “we”, “us”).

1. What we collect

Only what you type into an inquiry form or send us by email, phone or WhatsApp:

• your name and company name;
• your email address and phone or WhatsApp number;
• the product, quantity, specification and delivery details you describe;
• the page you sent the inquiry from and the date and time of sending.

We do not run advertising or cross-site tracking pixels, and we do not buy or sell contact lists. We do not ask for payment card data on this website.

2. Why we use it

Solely to answer your inquiry: preparing a quotation, confirming MOQ, sampling and lead times, and following up on the order you asked about. We may keep a record of the correspondence so that a later re-order can be quoted consistently.

We do not use your details for newsletter marketing unless you explicitly ask to be added to our product-update list, and you can leave that list at any time.

3. Who else sees it

• Our sales team at sales@xinlongsilk.com — the only people who read inquiries.
• Our form delivery provider, FormSubmit (formsubmit.co), which forwards the form contents to that mailbox. It processes the message in transit only.
• Our email provider, Alibaba Cloud enterprise mail, which stores the mailbox.
• Our website host, Cloudflare, which serves the pages and records anonymous, aggregated visit statistics (see section 5).

We do not share your details with any other third party, and we do not transfer them for advertising purposes.

4. How long we keep it

Inquiry emails are kept for up to 36 months so that repeat and seasonal orders can be quoted quickly. Ask us to delete yours earlier and we will do so, except where we must keep an invoice or contract for tax and customs reasons.

5. Cookies and statistics

This site sets no advertising or profiling cookies. We use Cloudflare Web Analytics, which measures page views without cookies and without fingerprinting individual visitors; the data is aggregated and cannot be traced back to you.

6. Your choices

Write to sales@xinlongsilk.com with the subject “privacy” and you can ask us to:

• send you a copy of the information we hold about you;
• correct anything that is wrong;
• delete your inquiry and contact details;
• stop contacting you.

We answer these requests within 30 days. If you are in the EU or UK you also have the right to complain to your national data protection authority.

7. Security

The site is served over HTTPS. Inquiries are delivered to a mailbox protected by two-factor authentication and are accessible only to staff who handle quotations. No method of transmission over the internet is perfectly secure, so please do not send payment credentials or identity documents through the inquiry form.

8. Children

This is a business-to-business website. It is not directed at children and we do not knowingly collect their data.

9. Contact

Taizhou Xinlong Silk Factory
Building 37, Huigu Sci-Tech Innovation Park, Haimen Street, Jiaojiang District, Taizhou, Zhejiang, China
Email: sales@xinlongsilk.com
Phone / WhatsApp: +86 188 5865 3675

If we change this policy we will update the date at the top of this page.